Resolutions Officer

EC Credit Control has been helping our clients get paid since 1989. We are a specialist credit management agency and work hard to improve businesses' cash flow.

Watch this video to see what our people have to say about why they love working at EC Credit Control!

Who would suit this role?

If you enjoy helping people solve problems, have great composure, and can remain calm under pressure then this may be a suitable role for you. We’re looking for organised and attentive problem solvers that can make decisions on repayment arrangements that will help our customers.

What does this role entail?

• Making and receiving phone calls to assist customers with outstanding accounts
• Communicating with customers via email regarding account resolution
• Identifying customer issues and develop resolution plans, ensuring a high level of customer experience
• Flexible scheduling within office hours (8:30 am to 7 pm, Monday to Friday), occasionally working until 7 pm for support needs

What do we need from you?

• Customer service or finance background beneficial, but not essential
• Proficiency in computer and basic data entry skills
• Legal eligibility to work in NZ as per NZ Immigration requirements

What do you get from us?

• Annual salary reviews
• Fantastic training & development opportunities
• Life Insurance and free Will
• A half day off on your birthday and work anniversary
• Fantastic employee referral program where you can be reward $1,000 for successfully referring a friend
• Company bonus program
• Free flu vaccinations
• A central office location surrounded with cafes and restaurants & bars

Check out what some of our Clients that have loaded debts and customers we've arranged repayment plans with had to say about us: 

"EC Credit Control were amazing to deal with Quick and Efficient" 

"EC Credit Control were very understanding of my circumstances, very helpful and friendly"

"Highly effective tools backed up with a knowledgeable, personable account manager and team of people who are easy to contact and efficient at getting you the info you need"

EC Credit forms part of the Turners Automotive Group, opening a wide range of opportunities for you throughout NZ. If you want to learn more about working for Turners click the link below to our People Page

https://turnerspeople.co.nz/ec-credit-control/

EC Credit is an equal opportunity employer who embraces diversity in the workplace.